• The design is suitable for all sizes of mobile, tablet and computer screens
• Design the pages of customers and partners appropriately and have all the characteristics in an easy and smooth way to use.

The system contains two parts as:

End User Interface

A place for your end-users to interact with your help desk:

• Login in with user-code and password
• View and update some of his/her profile content.
• Choose to submit a ticket for the IT Section or Operations
• submit support tickets,
• Choose the issue type for a prepared list.
• View succeed message with the ticket ID.
• view assigned staff profile,
• View the SLA counter.
• view ticket status,
• Access knowledgebase.
• Have an e-mail after submitting a ticket.
• Have an e-mail after closing the ticket.
• Confirm after closing the ticket

Staff Interface

The interface for the help desk staff to:

• Login in with user-code and password
• Recovery password.
• submit support tickets,
• Option for auto reload the dashboard
• Organize open tickets, filter them with status, and search by some criteria.
• organize and prioritize tickets,
• view and respond to assigned tickets,
• Create users and setting permissions.
• customize settings and options,
• Run reports as report by user, issue type, staff member, status, month or date range.
• Display Summary Statistics for the tickets.
• KPIs with prepared roles.
• Save History of tickets and Filtering on it by (Status, Date, Requester, Task Owner, Issue Type).

Features

Multi Language

• English / Arabic

Invoice Template 

• (5 models)
• Change text appearance (color, fonts and background color)
• Page Size (A4, A5, US Letter, US Legal)
• Page layout (Landscape or Portrait)
• Show or hide parts of invoice

Users

• Create multi-users
• Set Users roles: Admin, Member
• Change / Recover password
• Activate account with email
• Diactive User accounts
• Enable / Disable registering new users
• Register new users

Company Configuration

• Set information about your company
• Integrate Company information on Invoice header & footer
• Upload a logo
• 4 custom fields

Dashboard

• Moment numbers
• Invoices Per Date chart
• Last Invoices List
• Invoices count per status chart

Manage Invoices and customers

• Create, Update, Detele and Duplicate Invoices
• Create, Update, Detele and Duplicate Estimates
• Create, Update, Detele and Duplicate Recurring invoices
• Create, Update, Detele Payments
• Download Invoices, Estimates, Payments receipt as PDF format
• Choose Invoices, Estimates, Payments Status
• Create , Update or Delete Customers
• Automatic reference with Types
• Send Invoices, Estimates, Payments receipt By Email
• Print Invoices, Estimates, Payments receipt
• Multi Tax system
• Manage Tax rates
• Create Customer account (Automatic)

Manage Expenses and Suppliers

• Create, Update, Detele Expenses
• Create, Update, Detele Expenses Categories
• Create , Update or Delete Suppliers

Payment Online

• Paypal
• Stripe
• 2Checkout

Main Menu

• Responsive Design (Support Mobiles)
• Keyboard shortcuts
• Hint navigation

Import & Export Data

• Importing data as CSV or Excel files
• Exporting data as CSV, Excel or Text files

Tools

• Calculator
• Email Reminder
• Overdue Reminder
• Notifications

Finance Reports

• Profit & Loss
• Tax Summary
• Accounts Aging
• Invoice Details
• Revenue by clients

• Clean and modern look
• Responsive Design