• The design is suitable for all sizes of mobile, tablet and computer screens
• Design the pages of customers and partners appropriately and have all the characteristics in an easy and smooth way to use.

The system contains two parts as:

End User Interface

A place for your end-users to interact with your help desk:

• Login in with user-code and password
• View and update some of his/her profile content.
• Choose to submit a ticket for the IT Section or Operations
• submit support tickets,
• Choose the issue type for a prepared list.
• View succeed message with the ticket ID.
• view assigned staff profile,
• View the SLA counter.
• view ticket status,
• Access knowledgebase.
• Have an e-mail after submitting a ticket.
• Have an e-mail after closing the ticket.
• Confirm after closing the ticket

Staff Interface

The interface for the help desk staff to:

• Login in with user-code and password
• Recovery password.
• submit support tickets,
• Option for auto reload the dashboard
• Organize open tickets, filter them with status, and search by some criteria.
• organize and prioritize tickets,
• view and respond to assigned tickets,
• Create users and setting permissions.
• customize settings and options,
• Run reports as report by user, issue type, staff member, status, month or date range.
• Display Summary Statistics for the tickets.
• KPIs with prepared roles.
• Save History of tickets and Filtering on it by (Status, Date, Requester, Task Owner, Issue Type).